REACH PEOPLE WHEN IT MATTERS MOST
At HKM, we partner with Third-Party Administrators (TPAs) to build powerful brand and communication strategies that make healthcare solutions more visible, better understood, and widely utilized by members. From personalized 1:1 mailers and onboarding kits to targeted population outreach, we handle end-to-end fulfillment to ensure your solutions reach the people who need them.
Why Member Engagement Often Falls Short:
- Unclear benefit communication leads to low member utilization
- Fragmented data causes disconnected member experiences
- Untimely or ineffective communications reduce impact
- Communication errors disrupt trust and member satisfaction
Empowering TPA’s
End-To-End Member Communication Solutions
Strategy & Planning
- Tailored member communication plans
- Healthcare brand development
- Campaign toolkits and messaging architecture
- Creative design services
- Data planning and activation
Execution At Scale
- Multi-format print and mail solutions
- HIPAA-compliant and secure processing
- Member-level personalization
- Peak period production capacity
- Rapid, reliable turnaround for healthcare communications
Data-Driven
- Audience segmentation and data-informed messaging
- Trigger-based member campaigns
- Seamless data integration and tagging
- KPI definition and performance measurement
EVERY MEMBER MATTERS
The two most critical factors for effective, personalized member communications are benefit relevance and data optimization.
HKM collaborates with you to fully understand your offerings, target audiences, and desired outcomes – then uses your data to deliver the right message at the right time.
- Brand-Building Communications
- Personalized Medical ID Cards
- Triggered Care Reminders
- Annual Enrollment Packages
- Welcome Kits for New Members
HKM is the behind-the-scenes engine that amplifies your benefits and services. Whether launching a new virtual care solution, behavioral health partnership, or specialty program, we help you communicate, promote, and drive member utilization.
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Smarter strategy
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Flawless execution
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Communications that deliver
Let’s tailor a solution that drives results for you!
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